Reference: 21723

The Administrator – Insurance Management role sits within BWCI’s regulated Insurance Management and Brokerage business. The role focuses primarily on the day-to-day administration of domestic general insurance clients, in line with agreed management agreements and service levels, while also providing support to the wider Insurance Management team.

What you would be doing

• Supporting the Insurance Management team in delivering insurance management and broking services to BWCI clients
• Day-to-day administration of domestic general insurance policies, claims, premiums and client records
• Handling policyholder and client enquiries by telephone, email or in person in a professional, courteous and timely manner
• Assisting with the administration of insurance claims from notification through to settlement, in accordance with agreed procedures
• Processing policy amendments, renewals, cancellations and lapses accurately and within agreed service levels
• Maintaining accurate electronic and paper records, ensuring files are complete, well organised and audit-ready
• Supporting premium processing, debtor follow-up and basic insurance-related bookkeeping tasks
• Preparing, maintaining and updating internal policies and procedures
• Liaising with internal teams, external service providers and third parties as required
• Supporting compliance and data protection processes by following established policies, procedures and controls
• Providing administrative support across the wider team, including cross-training on multinational clients and insurance broking activities
• Contributing positively to team culture through collaborative working and clear, professional communication

Who you will be reporting to

• Manager, Insurance Management

Skills and experience required

• Strong administrative and organisational skills, with good attention to detail
• Clear written and verbal communication skills, with the ability to deal professionally with clients and colleagues
• Good time management skills and the ability to prioritise routine tasks effectively
• A positive, proactive and team-focused approach to work
• Competence in Microsoft Office, particularly Word, Excel and Outlook
• Willingness to learn and develop within an insurance management and brokerage environment
• Thorough, reliable and able to take ownership of work
• Comfortable working in a regulated environment and following defined processes
• Previous experience in insurance administration, claims handling or financial services would be advantageous
• Awareness of regulatory or compliance environments (training will be provided)

The ideal candidate would be able to:

• Demonstrate a professional, approachable and courteous manner
• Show strong organisational skills and attention to detail
• Communicate clearly and effectively with clients and colleagues
• Manage their workload efficiently and meet agreed service levels
• Work collaboratively as part of a team
• Take initiative and show a willingness to learn and develop

How we support our colleagues

• Comprehensive benefits package, including bonus, pension and medical insurance
• Study support for professional development
• Flexible working arrangements
• Paid volunteering days
• Personal Loans
• Monthly tea and talk
• Weekly yoga
• And much more!

How to apply

• If you are interested in this role then please email your CV along with any other relevant information to recruitment@bwcigroup.com.